Terms of Service

1. Agreement to Terms

By accessing and using Conejome, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our platform.

Age Requirement: You must be at least 18 years old to use the platform.

2. Platform Service - Not a Real Estate Agent

Conejome is not a real estate agent, broker, or property manager. We are a technology platform that connects property landlords with potential tenants. Our service includes:

  • Property listing and search functionality
  • Messaging between landlords and potential tenants
  • Contact information exchange after payment
  • Property management tools for landlords

We do not verify, guarantee, or take responsibility for:

  • Property ownership or legal status
  • User identity or credentials
  • Property condition, legality, or compliance with local regulations
  • The accuracy or completeness of listings

3. User Accounts

To use certain features of our service, you must register for an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4. Property Listings

Landlords using our platform to list properties agree to:

  • Provide accurate and truthful information about their properties
  • Use genuine photographs of the property
  • Update listings when information changes
  • Comply with all applicable housing and rental laws
  • Not discriminate based on protected characteristics

5. Payment and Fees

Our platform uses a pay-per-contact model:

  • Tenants pay a fee to unlock landlord contact information
  • All payments are processed securely through Stripe
  • Personal data is processed in accordance with our Privacy Policy and GDPR requirements
  • We are not responsible for any agreements made between landlords and tenants

Important: Conejome does not handle rental payments, security deposits, or guarantees between users. All rental transactions and agreements occur directly between landlords and tenants.

Right of Withdrawal (EU Consumer Rights):

By purchasing access to contact information, you expressly consent to immediate delivery of digital content and acknowledge that your right of withdrawal under EU Consumer Rights Directive is waived upon delivery. Once contact information is revealed, the service has been fully performed and fees are non-refundable.

6. Prohibited Conduct

You agree not to:

  • Post false, misleading, or fraudulent listings
  • Harass, abuse, or harm other users
  • Use the platform for any illegal purposes
  • Attempt to circumvent our payment system
  • Scrape or collect user data without permission
  • Impersonate others or create fake accounts

7. Platform Liability and Hosting Intermediary Status

Conejome operates as a hosting intermediary under the EU Digital Services Act. We provide technical infrastructure for users to post and access content but do not:

  • Verify the accuracy of property listings or user information
  • Guarantee the quality, legality, or safety of properties
  • Act as a party to rental agreements between users
  • Take responsibility for disputes between landlords and tenants
  • Conduct background checks or identity verification

We operate a notice and takedown procedure for illegal or harmful content. We will remove content promptly upon receiving valid notice of illegality, but we are not liable for user-generated content unless we have actual knowledge of illegal activity and fail to act.

Limitation of Liability:

To the maximum extent permitted by law, Conejome's total liability for any claims arising from or related to these Terms or the use of our platform shall not exceed the amount paid by the user to Conejome in the twelve (12) months preceding the claim. This limitation does not apply to liability arising from willful misconduct, gross negligence, or liability that cannot be excluded under applicable law.

We may remove or restrict access to content to comply with legal obligations, court orders, or regulatory requirements.

Use of our platform is at your own risk.

8. Content Ownership

You retain ownership of any content you post on our platform. By posting content, you grant Conejome a non-exclusive license to use, display, and distribute that content on our platform.

9. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or harmful behavior. You may also close your account at any time.

10. Changes to Terms

We may update these Terms of Service from time to time. We will notify users of significant changes. Continued use of the platform after changes constitutes acceptance of the new terms.

11. Data Protection and Privacy

Your personal data is processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). This includes:

  • Data collected through our platform and Stripe payment integration
  • Your rights to access, rectify, delete, and port your data
  • How we handle and store your information
  • Third-party data processors we work with

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the use of our platform shall be subject to the exclusive jurisdiction of the courts of Spain. If you are a consumer resident in the EU, you also have the right to bring proceedings in the courts of your country of residence.

14. User Indemnification

You agree to indemnify, defend, and hold harmless Conejome, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the platform
  • Your violation of these Terms of Service
  • Your violation of any third-party rights, including property rights or privacy rights
  • Your property listings or any content you post
  • Any rental agreements or disputes with other users

15. Language

These Terms of Service may be translated into other languages for your convenience. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.

16. Contact Information

If you have questions about these Terms of Service, please contact us at support@conejome.com

Designated DSA Contact: dsa@conejome.com

For matters related to the EU Digital Services Act, including content moderation, illegal content notices, or regulatory compliance.

Last updated: December 31, 2025